Jacob’s Hair & Beauty Booking & Cancellation Policy

Welcome to Jacob’s Hair & Beauty. To ensure we can accommodate all of our valued clients and protect the livelihood of our talented stylists, we operate under a strict booking and cancellation policy. By scheduling an appointment with us, you agree to the terms outlined below.

1. Booking Deposits — New clients, or appointments over 60 minutes (including all colour services), require a $30 booking deposit, paid at time of booking, deducted from the final bill on the day.

2. 48-Hour Cancellation & Rescheduling — Minimum 48 hours’ notice required to cancel or reschedule. Changes within the 48-hour window forfeit the deposit.

3. No-Shows — Failing to attend without prior contact is a “No-Show.” The $30 deposit is non-refundable in this case and will not be applied to any future booking.

4. Appointment Confirmations — Automated SMS reminder sent 2 days before the appointment. Client must reply “YES” to confirm; if no confirmation within 24 hours of the text, the salon may cancel the slot and offer it to the waitlist.

5. Late Arrivals — 15-minute grace period. Arrivals more than 15 minutes late may have their service shortened or the appointment cancelled (treated as late cancellation); full service fee still applies.

Disclaimer: This policy complies with Australian Consumer Law regarding reasonable booking fees. For sudden emergencies or health concerns, call the salon directly at 0413 130 123 as soon as possible.